Returns & Exchanges
All clean & unaltered items may be returned within 21 days of the original purchase date. If you choose to return an item, the shipping cost will be held from your refund to cover shipping and restocking.
All footwear must be clean & unaltered. We recommend walking on a clean surface/carpet when trying them on so as to not dirty the soles. We cannot accept any unclean products.
We only give full refunds for factory defects or if we sent the wrong item.
Allow up to 3-5 business days for your exchange to be processed once your package arrives at our warehouse. The buyer must cover the shipping cost to exchange the items.
*We don't offer returns/exchanges on CLEARANCE or ON SALE ITEMS. Please email us at email@example.com and we can give you exact measurements of the item you are interested in.
**We don't offer returns/exchanges on international shipments. If your order was shipped outside of the US, orders are not eligible for a return or exchange. Please email us at firstname.lastname@example.org and we can give you exact measurements of the item you are interested in.
How do I return my items?
- Email us email@example.com
- Include order number
- Reason for return/exchange
Please reuse original shipping box & bag to send the shoes back to us.
Can I return CLEARANCE items?
We DO NOT offer returns/exchanges on CLEARANCE ITEMS. Please email us so we can give you suggestions and exact measurements.