Huaraches fit too small?
Do you offer Free Shipping?
We offer Free Priority shipping on all orders over $80!
When will my order ship out?
We do our best to process and ship your order as fast as possible, usually 1-2 business days processing time. Due to safety measures during this pandemic, there may be a slight delay. During holidays, this may be slightly extended. If you placed your order during the weekend or on a holiday, we'll start processing your order on the following business day. You should receive a shipping confirmation email with tracking as soon as your order ships out 🚀
When will I receive my order?
All orders ship out of our warehouse facility from sunny Los Angeles. Transit times start from the date the order initially ships, not the date the order is placed. Here is a timeline of when you can expect your order:
Timelines start from ship date. Please allow 1-2 business days for order to be processed.
- Standard Shipping (3-5 business days)
- Priority Shipping (1-3 business days) - FREE for orders over $80 in the US
- UPS Next Day Air (next day evening if order is placed before 1pm PST) - Rates vary based on location
How do I track my order?
Please refer back to your shipping confirmation email to track your package. If you have an account with us, you can also check your order status by logging into your account and clicking into your order information. If you did not receive a confirmation email with the tracking number, please contact us firstname.lastname@example.org so we can help you track your order.
What is the return policy?
We want you to love your Bottomless huaraches as much as we do! 😊 If you aren’t entirely happy with your order, please get in touch with us so we can make it right. We offer one free exchange for any clean and unaltered items exchanged within 30 days of the original purchase date on domestic US orders. If you choose to return an item, $5.95 will be held from your refund to cover shipping and restocking.
*We don't offer returns/exchanges on international shipments. If your order was shipped outside of the US, orders are not eligible for a return or exchange. Please refer to our sizing chart to have a better idea if our sandals will be a good fit.
Allow up to 2-3 business days for your exchange to be processed once your package arrives at our warehouse. We will cover the shipping cost to return the shoes back to you.
CAN I RETURN CLEARANCE ITEMS?
We do not offer returns/exchanges on CLEARANCE ITEMS. Please refer to our sizing chart to have a better idea if our sandals will be a good fit.
How do I return an item?
Please email us at email@example.com
I purchased one of your products on Zulily, can I return them to you?
You would need to contact Zulily for their return policy. The same applies if an item was purchased from any other retailer.